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  • #729

    jason
    Participant

    I cannot see my wallet balance because it show network error. Even i try to click Retry, the Network error still show. I have confirmed I hv a working internet connection. I suspect my wallet has too many transaction.

    I have tried to export the wallet and try to IMPORT the wallet in desktop with the password. I can successfully import the wallet but the same thing happen saying “Network Error” during opening the wallet (see attachment) even i try it in different days. Desktop internet connection is working fine.

    I also tried the step to enter the recovery phase but it keep on saying “Wrong Number of Recovery Word :1”. By the way, I used the Mandarin words of recovery phase. Pls assist.Thanks a lot !

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    #742

    triveAdmin
    Keymaster

    Hi, sorry for the late reply. Network error might due to congested network during that period. Regarding “Wrong Number of Recovery Word :1” , you will need a space in between your recovery phrases.

    Support,
    Streetlamp

    • This reply was modified 6 months, 1 week ago by  triveAdmin.
    #855

    jason
    Participant

    You have not provided a solution to my problem. It is not because of congested network. My network can open other wallet on the same machine but somehow cannot open this particular wallet.

    I tried to import, When I try to import the wallet using recovery phase, error message show ” Could not import : Network busy”

    Then I try to use another method – Create Wallet, choose Advance Option – Wallet Key – Specify Recovery Phase, it show error message ” Error creating wallet : Key already associated with an existing wallet key”

    I try this above step because the wallet in my Android phone cannot show wallet balance and it always show Network busy – even though i tried different time n the network is absolute working on the phone.

    What else can I do ? Pls help…….

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    #1453

    terrence
    Participant

    @jason , do you still have the issue?

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